Privacy policy

The short version

We collect what we need to verify that you are real and to introduce you to families who genuinely fit. We do not sell your data, we do not show it to advertisers, and we do not list you anywhere that a stranger could find you. Your identity documents are deleted once your profile is approved.

What we collect

• Your name, phone number, date of birth, gender and marital status
• Your country, city and family hometown — never your street address
• Religious and cultural details you choose to give, including sect and mother tongue
• Education, profession and family details
• Photographs you upload
• Identity documents supplied for verification
• Your wali’s name, relationship to you and phone number
• Technical information such as device type, app version and crash reports

Why we collect it

To confirm you are a real person, to match you only with families whose criteria you meet and who meet yours, to allow your wali to review introductions and read conversations, and to keep the platform safe.

Identity documents

Your CNIC or passport is reviewed by a member of our team to confirm your identity. It is then deleted from our systems. It is never shown to other members, never appears on your profile, and is never shared with your wali.

Who can see your information

• Other members — only those whose criteria you match and who match yours, and only in the stages set out on our How it works page. Your name is not shown until a wali has approved an introduction.
• Your registered wali — your biodata, your proposals, your conversations and the photographs on your own profile. They are never shown photographs another member has shared with you.
• Our verification and moderation team — where necessary to verify you, review a report, or investigate a safety concern.
• Service providers — for identity verification, payments, messaging and hosting, under contract and only for those purposes.

We do not sell your data, share it with advertisers, or pass it to other matrimonial services or marriage bureaus.

How long we keep it

Your profile data is kept while your account is active. Identity documents are deleted once verification is complete. When you delete your account, your biodata, photographs and conversations are removed permanently within seven days, except where we are required to keep limited records for legal or fraud-prevention reasons.

Your rights

You can request a copy of your data, correct anything that is wrong, or delete your account at any time — from the menu inside the app, or by emailing support@mehram.ai. Deletion is permanent and cannot be reversed once complete.

Children

Mehram is for adults. You must be 18 or over. Accounts found to belong to anyone under 18 are removed immediately and the data is deleted.

Security

Data is encrypted in transit and at rest. Access to identity documents is restricted to named members of our verification team and is logged. Screenshots are blocked inside the app.

Changes to this policy

If we change anything material, we will tell you inside the app before the change takes effect.

Contact

Questions about your data: support@mehram.ai
Reporting a member or a safety concern: safety@mehram.ai