Legal

Terms of service

What you agree to when you use Mehram.

Draft for your lawyer. This page has the right structure and covers what the app stores check for, but it must be reviewed and completed by qualified counsel before you publish it. Pakistan’s data protection framework and the jurisdictions you sell into will each need specific wording.

Last updated 28 August 2026

Who can use Mehram

You must be 18 or over and legally free to marry. One account per person. Accounts found to belong to anyone under 18 are removed immediately.

What Mehram is

Mehram is an introduction service. We verify members and introduce families to one another. We do not guarantee that you will find a match, that any particular person will respond, or that a marriage will result.

Verification

Every member verifies a phone number and an identity document (CNIC or passport), which earns the verified badge. A face scan is optional and only helps our reviewers confirm the document is yours. Supplying false information, another person’s documents, or another person’s photographs is grounds for removal without refund.

Your wali

If you register a wali, they can review proposals before you see them, decline them on your behalf, read your conversations, and see the photographs on your own profile. They cannot accept a proposal for you, edit your biodata, message anyone as you, or see photographs another member has shared with you. You may change or remove them at any time.

Conduct

Mehram is for serious marriage introductions. The following are grounds for removal:

  • Harassment, abuse or threatening behaviour
  • Misrepresenting your age, marital status, identity or family circumstances
  • Sharing another member’s photographs, details or conversations outside the app
  • Attempting to move a conversation off the platform before both families have agreed
  • Soliciting money, business or anything other than marriage
  • Using the service on behalf of someone else without their knowledge

Content you provide

You keep ownership of your biodata and photographs. You give us permission to show them to the members and walis described in our privacy policy, for as long as your account is active.

Payment

Membership is a single payment with no renewal. Payments made through the App Store or Google Play are also subject to their terms. Refunds are governed by our refund policy.

Suspension and removal

We may suspend or remove an account that breaches these terms, and we will tell you why. If you believe we have made a mistake, write to support@mehram.ai and a person will review it.

Ending your account

You may delete your account at any time from the menu inside the app. Deletion is permanent.

Liability

We verify identity to the best of our ability, but we cannot guarantee any member’s intentions or conduct. Meeting anyone in person is your decision and your responsibility. Take the same care you would with any introduction.

Governing law

[Your lawyer to complete: governing law and dispute resolution.]

Contact

support@mehram.ai