Legal

Refund policy

We only earn it if we actually introduce you to someone.

Draft for your lawyer. This page has the right structure and covers what the app stores check for, but it must be reviewed and completed by qualified counsel before you publish it. Pakistan’s data protection framework and the jurisdictions you sell into will each need specific wording.

Last updated 28 August 2026

The 90-day guarantee

If no wali-approved introduction happens within 90 days of your payment, we refund you in full. You do not need to ask. We check automatically and process the refund to the method you paid with.

If your verification does not pass

If you pay before verification is complete and your verification is then declined, you are refunded in full, automatically.

If you change your mind

If you have not yet unlocked an introduction, write to us within 14 days of paying and we will refund you.

If your account is removed

If we remove your account because you breached our terms, membership is not refunded.

If you found your match

Congratulations. Membership is not refunded once an introduction has been approved and a conversation has opened — that is the service working.

How refunds are made

Refunds are returned by the method you paid with. Payments made through the App Store or Google Play are processed by Apple or Google and may take longer than payments made directly.

How to request one

Email support@mehram.ai with the phone number on your account. We reply within one working day.

Walis are never charged

If you are here as someone’s wali, there is nothing to pay at any point.